Refund Policy

Overview

At Lotus Digital, we take pride in delivering high-quality digital services that meet and exceed our clients' expectations. We understand that sometimes circumstances may require a refund request. This policy outlines the conditions under which refunds may be granted.

Digital Services Refund Policy

Due to the custom nature of our digital services, we have specific guidelines for refund requests:

• Refund requests must be submitted in writing within 14 days of payment
• Requests will be evaluated on a case-by-case basis
• No refunds will be issued for services already rendered or work completed
• If a project is canceled by the client after work has begun, refunds will be prorated based on work completed
• Setup fees and third-party costs are non-refundable

Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• We are unable to commence work due to unforeseen circumstances on our end
• The service delivered does not match what was promised in the agreement
• There are technical issues that we cannot resolve within a reasonable timeframe
• Duplicate payment or incorrect billing amount

Non-Refundable Services

The following services are typically non-refundable once work has commenced:

• Custom web development projects
• App development work
• Digital marketing campaigns that have been implemented
• SEO services that have been delivered
• UI/UX design work that has been approved and implemented
• Any third-party costs or licenses purchased on behalf of the client

Refund Process

If you believe you're eligible for a refund, please follow this process:

• Contact us at sagar@lotusdigital.in with your project details and reason for refund request
• We will acknowledge your request within 2 business days
• Our team will review your case and may request additional information
• You will receive a decision within 10 business days
• If approved, refunds will be processed within 5-10 business days

Subscription Services

For ongoing subscription services (such as monthly SEO or maintenance plans):

• You may cancel your subscription at any time
• Refunds are only available for the current billing period if canceled within the first 7 days
• No refunds are provided for previous billing periods
• Service will continue until the end of the current billing cycle